In today’s fast-paced, customer-first digital economy, product leaders are the cornerstone of innovation. Among the standout names driving meaningful impact in large-scale eCommerce and logistics, Mohit Agarwal, Director of Product Management at Walmart, has emerged as a key architect of transformation.
With over 16 years of experience leading high-growth B2C and B2B product strategies, Mohit’s journey is a masterclass in product innovation, data-driven leadership, and scalable execution. From building 0-to-1 platforms to optimizing systems with AI and machine learning, he has been instrumental in reshaping how last-mile delivery is executed at one of the world’s largest retailers.
The Spark Behind Spark Driver
At the heart of Walmart’s last-mile delivery transformation is Spark Driver, a SaaS-based logistics platform that connects independent contractors with customer delivery needs. Under Mohit’s leadership, Spark Driver has grown into a powerhouse—managing everything from driver acquisition, trip matching, pricing, ETAs, to fraud prevention and payments.
As Director of Product Management, Mohit leads a team of 10 product managers, championing innovation across every aspect of the driver lifecycle. His team has:
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Generated over $180M in annualized savings through intelligent ML models for trip-driver matching, pricing, and incentives.
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Launched an on-demand delivery service, offering 30-minute to 3-hour delivery windows, unlocking over $1 billion in incremental revenue and significantly increasing Walmart’s market share in online grocery delivery.
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Enhanced driver experience and performance through a redesigned Driver App, boosting transparency, utilization, and on-time deliveries.
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Advocated and secured C-suite alignment on high-impact strategies like proactive supply shaping and high-value driver retention.
Data-Driven, People-Focused
One of Mohit’s most admirable qualities is his ability to balance data-driven execution with empathetic team leadership. His coaching style has empowered his team, resulting in multiple promotions and transitions into leadership roles across Walmart. His focus on OKRs, user outcomes, and culture of continuous improvement earned him Walmart’s 5-Year Outstanding Achievement Award.
From Strategy to Impact: A Career of Transformation
Before his current role, Mohit served as Group Product Manager, where he led the Spark Driver platform to become Walmart’s primary last-mile delivery engine—growing its delivery share from 20% to over 90% in just three years.
He also led Walmart’s acquisition assessment of Delivery Drivers Inc. (DDI), improving onboarding, document verification, and enabling instant payments—key milestones in driver lifecycle management.
Mohit’s influence can be measured not just in metrics, but in experience—improving app ratings from the low 3s to high 4s, reducing support contact rates, and shaping a product that delivers both customer delight and operational efficiency.
Mohit Agarwal’s journey is a testament to what’s possible when visionary leadership, technical expertise, and customer obsession intersect. As last-mile logistics continues to evolve, leaders like Mohit are at the forefront—ensuring that technology delivers value at every touchpoint.
From billion-dollar revenue unlocks to cultural transformations within product teams, Mohit Agarwal is not just building products—he’s building the future of logistics.