In today’s rapidly evolving digital landscape, organizations strive to remain agile, data-driven, and customer-centric. One name that consistently stands out in enabling this transformation is Nikita Chawla, a seasoned Director of Delivery & Product Management with over 20 years of experience across technology strategy, Agile execution, and business analysis.
Nikita’s journey is a compelling example of how certifications, hands-on expertise, and leadership can combine to deliver transformative results. She holds numerous globally recognized certifications, including A-CSM, CSPO, CSM, AWS Cloud Practitioner, ICP-ACC, RSM@Scale, SAFe 4 Advanced Scrum Master, CBAP, ITIL, and the AI for Digital Transformation certification from eCornell (2025). These qualifications reflect not only her commitment to continuous learning but also her ability to stay ahead of industry trends.
Leading with Purpose: Agile at the Core
Nikita excels at leading cross-functional Agile teams, transforming siloed efforts into collaborative, high-performance squads. Her leadership style is hands-on and impact-driven—focused on aligning business objectives with technology solutions to drive both value and efficiency.
She has successfully managed and executed large-scale technology initiatives, implementing Agile methodologies such as Scrum, Kanban, Lean, XP, and DevOps. Her work at Fidelity is a testament to this: under her leadership, Agile practices helped reduce cycle time by 20%, significantly increasing team throughput within just eight weeks.
Her Fidelity Shout Out Badges, including “Owns the Outcome” and “Think and Work Across Fidelity,” reflect her cross-functional influence and result-oriented mindset. She was also recognized for her contribution to AI for Customer Service Business (CSB) initiatives in 2024.
Expertise That Delivers
Whether it’s refining the Product Backlog, collaborating on architecture and implementation, or leading quarterly planning and execution cycles, Nikita has proven expertise in managing complex digital programs. She brings deep knowledge in stakeholder engagement, persona mapping, user journey development, and process automation, all while ensuring top-tier product delivery.
Her ability to merge data-driven insights with strategic planning allows organizations to uncover opportunities, streamline operations, and build scalable solutions. Her extensive work in Agile coaching and facilitation ensures that teams not only adopt Agile frameworks but truly embody Agile values.
Championing Innovation with AI and Cloud
Nikita is not just limited to Agile; she is a forward-thinker who embraces emerging technologies. She has mastered the basics of AI, learned about ethical implications, and contributed to AI innovation at Fidelity through capstone projects and internal initiatives. Her AWS Cloud Practitioner certification also showcases her grasp on modern cloud-based architectures and solutions.
The Trusted Partner in Digital Transformation
From ITIL Foundations to ICAgile Coaching and SAFe frameworks, Nikita has played pivotal roles in digital transformation across global enterprises. Her exceptional communication skills, coupled with a strategic vision, make her an indispensable leader and collaborator.
She’s not just a delivery head; she’s an Agile digital transformation enabler, one who ensures organizations remain resilient, adaptive, and innovation-focused.
Why Nikita Chawla Stands Out
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20+ years in Agile delivery and digital transformation
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Certified in 15+ industry-leading credentials across Agile, Cloud, and Business Analysis
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Recognized leader at Fidelity with multiple internal excellence badges
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Proven impact through process optimization, AI enablement, and Agile coaching
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Adept in leading global squads and managing enterprise-level programs
If your organization is navigating the complexities of digital transformation or looking to improve Agile delivery across teams, leaders like Nikita Chawla offer the clarity, experience, and vision to guide the way forward.
Her blend of strategic leadership, Agile expertise, and tech-forward thinking positions her among the top transformation leaders shaping the future of business agility.