In the fast-paced world of IT service management and digital transformation, Hemanth Kumar Gollangi stands out as a seasoned ServiceNow developer, consultant, and leader. With over six years of expertise, Hemanth has consistently delivered high-quality ServiceNow solutions, achieving significant operational improvements and enhancing client satisfaction. Based in Indianapolis, IN, Hemanth is a certified professional known for his innovative approaches to solving complex business challenges.
Certifications
Hemanth’s proficiency is backed by a suite of industry-recognized certifications:
- Certified System Administrator
- Certified Application Developer
- Certified Implementation Specialist – ITSM
Professional Experience
Sr. Software Developer | Tata Consultancy Services, USA
Hemanth is currently spearheading critical projects, including the development of a custom AI Registry Application to comply with EU AI regulations. His key contributions include:
- Leading workshops, requirement gathering, and application design.
- Utilizing advanced ServiceNow features such as Flow Designers, Business Rules, Script Includes, ACLs, APIs, and CMDB integrations.
- Fixing process defects to enhance the overall functionality of the ServiceNow platform.
Consultant | KPMG Global Services, India
As a consultant at KPMG, Hemanth played a pivotal role in delivering impactful ServiceNow solutions:
- Acted as the key liaison for five major clients, translating requirements into technical specifications, resulting in a 15% increase in client satisfaction.
- Developed five custom ServiceNow applications, automating business processes and integrating over nine third-party systems, saving over 100 hours monthly.
- Successfully implemented HRSD for three clients, streamlining HR processes and achieving a 20% reduction in service delivery time and a 30% improvement in employee satisfaction.
- Designed a custom service portal report to enhance CMDB dependency visibility, reducing report generation time by 50%.
- Conducted over 50 code reviews to ensure adherence to best practices and foster team knowledge sharing.
Key Project Highlights
AI Registry Application (Scoped App)
- Built to ensure compliance with EU AI regulations by creating a registry of AI assets and governance review processes.
- Designed and implemented custom solutions using ServiceNow capabilities, including portals and integrations.
OneStop Custom Application (Scoped App)
- Developed a centralized portal for auditors, advisors, reviewers, and partners to manage tasks across departments efficiently.
- Created custom pages, widgets, and a notification framework to streamline task management.
- Designed a custom SLA framework and reusable script includes for catalog item task generation.
Why Choose Hemanth Kumar Gollangi?
Hemanth’s deep understanding of ServiceNow modules, including ITSM, GRC, ITAM, HRSD, and CSM, combined with his technical expertise and leadership skills, makes him an invaluable asset for any organization looking to optimize its IT operations. His ability to deliver innovative solutions, enhance operational efficiency, and improve client satisfaction sets him apart in the industry.