Shiva Kiran Lingishetty is a highly accomplished Senior Solution Architect and Senior Development Manager with over 21 years of experience in designing and delivering scalable, high-performance solutions for global telecommunications providers. His expertise spans solution architecture, enterprise application integration, cloud transformation, and technology innovation, enabling businesses to streamline operations, enhance profitability, and stay ahead in a competitive digital landscape.
Driving Innovation in Telecom and Enterprise Solutions
Throughout his career, Shiva Kiran has played a key role in transforming business support systems (BSS) and operations support systems (OSS) for Tier 1 and Tier 2 telecom providers, including AT&T, T-Mobile, Rogers Communications, Comcast, US Cellular, TIM Brazil, Globe Telecom, British Telecom, Reliance Communications, and Cricket Wireless. His expertise in enterprise architecture, cloud technologies, microservices, and API management has enabled telecom giants to modernize their infrastructure and optimize service delivery.
Core Areas of Expertise
✔ Solution Architecture & Enterprise Integration – Proven ability to design scalable and high-performing enterprise architectures.
✔ Cloud & Middleware Technologies – Experience with AWS, Azure, and hybrid cloud models for optimized application performance.
✔ BSS/OSS Systems & Telecom Transformation – Extensive knowledge of Amdocs C1, D1, CRM, Billing, and Order Management Systems (OMS).
✔ Agile & SAFe Project Management – Strong leadership in Agile, Scrum, and SAFe methodologies, ensuring seamless project execution.
✔ Stakeholder & Client Engagement – Adept at aligning technology strategies with business goals and ensuring stakeholder satisfaction.
Current Role: Senior Solutions Architect at Cricket Wireless (Amdocs, Atlanta)
As a Senior Solutions Architect at Cricket Wireless Commissions (Amdocs, Atlanta), Shiva Kiran has been at the forefront of architecting and implementing the new Cricket Commission System (CCS), replacing SAP Callidus. His contributions include:
➡ Architecting the new commission system to ensure seamless integration with Cricket’s billing system and other legacy platforms.
➡ Developing and optimizing commission calculation solutions, ensuring accurate payouts for retailers and employees.
➡ Leading a global support team, mentoring new hires, and providing technical expertise in Amdocs-Cricket Wireless processes.
➡ Collaborating with executive stakeholders to align technical solutions with business objectives.
➡ Enhancing project efficiency through tools like Apptio, iTrack, and Microsoft ADO.
Impact and Achievements
✅ Successfully designed and implemented BSS/OSS solutions for global telecom clients.
✅ Led microservices and API-driven digital transformations for large-scale enterprises.
✅ Spearheaded AI-driven automation initiatives to optimize operational efficiency and reduce costs.
✅ Built and managed high-performance global teams, fostering innovation and technical excellence.