In today’s fast-paced digital economy, system reliability and automation are critical pillars for business continuity and customer satisfaction. Meet Sunil Agarwal, a highly skilled and passionate Software Engineering Technical Lead based in Dublin, California, who brings over 13 years of rich experience in enterprise application development, support, and reliability engineering.
Currently leading engineering efforts at Cisco Systems (AppDynamics), Sunil has built a reputation for resolving complex issues, driving automation, and ensuring seamless operations across large-scale retail and enterprise software applications.
A Career Focused on Building Reliable, Scalable Systems
At Cisco (AppDynamics), Sunil plays a crucial role in supporting both on-premises and SaaS versions of the AppDynamics Application Performance Monitoring (APM) platform. His responsibilities span across:
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Rapid triaging and resolution of customer-raised issues
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Reproducing complex customer environments to identify root causes
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Collaborating closely with engineering and product teams to drive long-term fixes and product improvements
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Leading the development of internal tools like the BookHouze Application to support team learning and experimentation
Sunil’s focus on proactive system health monitoring, along with his hands-on expertise in automation, has significantly improved mean time to recovery (MTTR) and reduced operational toil.
Technical Expertise that Delivers Results
Sunil’s technical arsenal includes:
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Languages & Frameworks: Java, J2EE, Python, Spring Boot, Apache Solr, JavaScript, AJAX
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Cloud & DevOps Tools: AWS, GCP, Splunk, AppDynamics, Dynatrace, Tealeaf, Nagios, PagerDuty
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Data Science & Visualization: Pandas, NumPy, scikit-learn, D3, Leaflet, Flask
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Databases: Oracle, DB2, MongoDB, Cassandra
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Operations: ITIL-certified in Incident, Change, and Problem Management processes
With deep insights into system performance tuning, root cause analysis, and data-driven decision-making, Sunil is a strong asset for any organization aiming to improve the stability, observability, and agility of its software systems.
Trusted Leader and Innovator
Sunil is not only a strong technical contributor but also a natural leader and collaborator. He actively mentors peers, promotes best practices, and fosters a culture of continuous learning and improvement.
With a unique blend of engineering depth, analytical rigor, and business acumen, Sunil continues to make a significant impact in the world of enterprise software reliability